Frequently Asked Questions (FAQ)
When Will My Order Ship?
Orders are usually processed and shipped within 3–7 working days of purchase. You will receive a confirmation email with your tracking number once your order has been shipped.
How Long Does Shipping Take?
Shipping times vary as we ship worldwide from different fulfillment centers depending on your location. The average shipping time is about 7–20 working days. Your tracking number will be updated 3–7 days after your order has shipped.
For more information, please see our Shipping Policy.
How Do I Cancel An Order?
We can only cancel an order within 24 hours of it being placed. After that, the order has most likely been processed and is being prepared for shipment or has already been shipped. Once this takes effect, cancellation is no longer possible.
We apologize for any inconvenience this may cause, but we pride ourselves on providing prompt service — including getting your order out as quickly as possible.
What Is Your Return Policy?
If there is anything wrong with your order — defective product, incorrect item, or damaged order — please contact us within 7 days of receiving your order and we will be happy to assist you.
- Please do not return anything until our team has reviewed your case
- Our customer service team will send further instructions after reviewing
- We reserve the right to refuse return requests
- You will be responsible for return shipping costs
- Original shipping charges are non-refundable
For more information, please see our Returns & Exchange Policy.
Is There Any Additional Fee or Tax?
For most countries, our customers do not need to pay any importing fees, duties, or VAT. However, for some European countries, customers may need to pay duties or VAT according to their country's local regulations.
LaFlamine is not responsible for any customs fees or taxes applied to your order.
Shipping & Address Guidelines
To ensure smooth delivery, please follow these guidelines when placing your order:
- Military Addresses — We are unable to deliver to military addresses such as APO, FPO, or similar locations
- Address Length — Detailed address cannot exceed 35 characters
- Complete Address — Please ensure your address includes a proper building number
- Contact Information — Please ensure your phone number is valid and reachable
- Shipping Restrictions — Some items cannot be delivered to certain locations due to local regulations. Please check local shipping restrictions before placing your order
How Do I Track My Order?
Once your order has been shipped, you will receive a tracking number via email. You can track your order at any time by visiting:
Please allow 3–7 days after shipment for tracking information to update.
Still Have Questions?
We're happy to help! official@laflamine.com 24/7 Online Chat reply within 10 minutes
The LaFlamine Team